The Effectiveness Assessment of Electronic Banking Training Courses (A Case Study of Maskan Bank Employees in Tehran Province)
Bahman Rezayat, Dr. Roxana Nasiri Aliabadi, Dr. Mehdi Shariatmadari

The purpose of this study is assessing the effectiveness of training courses in electronic banking especially in respect to employees in Tehran Maskan bank branches. The research methodology is functional and descriptive in terms of purpose and data collection. The population includes all 1100 employees of Maskan bank branches in Tehran who registered in training courses of electronic banking. Referring to Morgan Table 285 members were randomly selected as a simple sampling method. The tool for measuring data was CEQ questionnaire in 4 levels of reaction, learning, behavior and results whose reliability was 89% -calculated and approved by Cronbach Alpha Coefficient. To analyze the collected data some descriptive and inferential statistics such as one sample T-test were exercised. The conclusions of T-test demonstrated that electronic banking courses were effective and advantageous in 4 levels of reaction, learning, behavior and results.

Full Text: PDF     DOI: 10.15640/jhrmls.v5n2a4